Refund policy

Here’s a professional and customer-friendly Return Policy page for your Nail Ink website:

Return & Refund Policy

Returns & Exchanges

At Nail Ink, we strive to provide high-quality products that meet your expectations. If you are not satisfied with your purchase, we are happy to assist you with returns and exchanges under the following conditions:

  • Eligibility: Items must be unused, unopened, and in their original packaging.
  • Timeframe: Returns must be initiated within 14 days of receiving your order.
  • Non-Returnable Items: Due to hygiene and safety reasons, we do not accept returns on:
    • Opened or used acrylic powders, liquids, or gel products.
    • Nail brushes, files, buffers, and tools.
    • Clearance or final sale items.

Return Process

  1. Submit a Request – Email us at nailinkproducts@yahoo.com  with your order number, item details, and reason for the return.
  2. Wait for Approval – Our team will review your request and respond within 2-3 business days.
  3. Ship the Item – If approved, return the item to the provided address. Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
  4. Processing Your Refund – Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

Cancellations & Order Changes

Orders can only be canceled or modified within 24 hours of purchase. Once processed, we cannot make changes or cancel the order.

Need Help?

For any questions regarding returns, refunds, or exchanges, reach out to us at nailinkproducts@yahoo.com. Our team is happy to assist!

Let me know if you want any adjustments!